Fix SharePoint favorites not working in 5 ways. Try the site star, cache, Following Content, profiles or a case. Microsoft calls the list Following. Allow a day for a new follow to show. Microsoft threads show no confirmed root cause. Test with one user first.
You select the star on a site and nothing shows in your list. Your followed sites vanish after a few days.
Microsoft names no root cause for a broken star. You get the five checks I use and the limits.
Where do Followed Sites Show in SharePoint?
Your SharePoint start page lists every site you follow under Following, says Microsoft. Select See all to open more.
SharePoint has no Favorites list for sites. Microsoft's page on following documents lists SharePoint Server 2016 and 2013 under Applies To.
How do You Fix Followed Sites That will Not Show?
Who it suits. Users for steps 1 and 2 and admins for steps 3 to 5. Extra application. None, because a browser is enough.
- Use the site star. Select the star next to the site name or in the info card at the upper right.
- Clear the cache and wait. Clear browser cache and cookies or use another browser. Microsoft staff add that a new follow can need a day.
- Check Following Content. Open Settings, Site information, View all site settings and Manage site features. Confirm Following Content is Active.
- Check User Profiles. In the SharePoint admin center open User Profiles and select Manage User Permissions.
- Raise a support case. Give Microsoft the user, the time and the exact error text.
Why does the Star Fail or Reset?
- Error text. Users report a message that SharePoint could not add the site and asks them to try later.
- Start page stars. A community answer says selecting a star on the start page closes the site and unfollows it.
Which Limits Apply to the Following List?
- No fix. The Microsoft threads from 2018 and 2021 end with no confirmed fix.
- Deleted sites. You cannot unfollow a site that was deleted.
My Verdict on Fixing Favorites
Fix SharePoint favorites not working with the site star and a day of waiting. Move to the admin checks when one user is still affected.
Key Takeaways
- Microsoft lists sites you follow under Following.
- A new follow can need a day to show.
- Following Content and User Profiles are the two admin checks.
- Microsoft threads confirm no root cause for a failed star.
Next Read
Frequently Asked Questions
Does SharePoint Show Sites You Follow on the Start Page?
Yes. Microsoft lists them under Following on the SharePoint start page. Select See all to open the full list.
Can I Unfollow a Deleted Site?
No. Microsoft says a site that was deleted cannot be unfollowed.
Can the Following Content Feature Affect the Star?
Yes, a Microsoft answer from 2021 tells admins to confirm Following Content is enabled. Open Manage site features to check it.
Does a New Follow Show at Once?
No. A Microsoft answer from 2021 says a new follow can need a day. Clear the cache or try another browser first.
Can I Unfollow a Site From the Start Page?
Yes. Select the filled in star to unfollow. Microsoft documents that step for the start page and the site.
Does Following a Site Add It to Frequent Sites?
No, Microsoft Graph manages Frequent sites. Users and admins cannot select, update or delete that list.
Can I See Every Site I Follow?
Yes. Select See all in the Following section. Microsoft lists the most recent follow first.
Jamie blends strategic marketing insight with technical writing, turning migration and recovery topics into guidance that works for technical and general readers alike.
Published 3 November 2026. The Following list and star steps come from Microsoft's page on how to find and follow sites and its page on the SharePoint start page. The Following Content and User Profiles checks come from a Microsoft answer on users who cannot follow sites. The 24 hour note comes from Microsoft's answer on sites missing from Following. Menus change. Confirm them on your own site.