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How to Fix ‘Outlook Not Receiving Emails but Can Send’ Error?

Published By Jamie Kaler 
Rollins Duke
Approved By Rollins Duke
Published On March 22nd, 2024
Reading Time 6 Min Read

Are you an Outlook email client user & who recently encountered “Outlook Not Receiving Emails But Can Send” errors? If yes, then here in this blog post I will simply provide you the methods & steps to fix it. Stay tuned. Here we will explain every technical detail in simple words.

As we all know Outlook is a widely famous email client around the world for sending and receiving emails. Sometimes it happens when your Outlook not getting emails or you can say Outlook stopped receiving emails. Here we will solve these given queries:

  • Outlook not Receiving Emails
  • Outlook not Receiving Emails but can send
  • Outlook not Receiving Emails Automatically
  • New Outlook not Receiving Emails
  • Outlook not getting emails
  • Outlook stopped receiving emails

Most of the users don’t know, why it’s happened and what they should do in this situation. So, here we have explained all the step-by-step guide with all the reasons for better understanding.

Scenario: Many users who use an Outlook email client to exchange emails often complain that they are having trouble receiving emails but have had no problems while sending emails. There are several reasons why Outlook not receive emails but can send them. check below to find out and fix the root cause of this error. Some of the reported problems are listed below for solutions.

Possible Reasons for Outlook Not Getting Emails

There are numerous reasons, why users do not get emails on Outlook accounts. Some of the reasons are given below in detail:

  • Sender was blocked
  • Wrong login credentials or server settings
  • Your Junk email filter level is too high, resulting in blocking even legitimate emails
  • Outlook profile or Outlook data file got corrupted
  • Disk running out of space
  • Internet connection interrupted
  • Your mail is not synced
  • Ineffective email rules
  • Spam filter blocking legitimate emails
  • Devices affected with malware or virus

I will in detail explain to you how to fix all these issues in the upcoming sections.

Please Read Me: Before choosing any of these methods make sure you have a proper backup of your current Outlook Profile data in case of any data loss. If you want to backup Outlook data, try the Outlook Migrator tool that will allow you to backup your data in 30+ file formats at your desired location. Free download it from the below button.

How to Fix “Outlook Not Receiving Emails But Can Send” Error?

So here we are going to explain some checklists so that you can solve your errors. You can follow the given solutions one by one.

Cross Check your Internet Connection

Let’s start from the basics, as we all know you will be able to send and receive emails with an internet connection.

So, check your internet connection and refresh your Outlook email client.

Check Emails Not Forwarded to Junk Folder

First of all, begin the troubleshooting process to check the basic details including the Junk Folder of your Outlook email client. Sometimes, the Outlook email client redirected the received emails to a Junk folder.

You can fix it by going to Actions & then choosing Junk Emails. Mark here the required emails as non-junk emails. By this method, your emails will now start getting into the Inbox folder from any specific sender and your Outlook not receiving emails but can send errors will be fixed.

Check Your Block Sender List

Whenever we block any email address, the emails sent from the account will not reach your Inbox. Therefore, if you are not receiving Outlook emails from any specific sender, then first check your blocked email address list.

  1. Choose View all Outlook Settings from Settings
  2. Click on Mail & then choose Junk Email
  3. Provide the email address of the sender in the Add menu & then Save.
  4. If you see the email address listed in the Blocked Sender section, choose the address, remove it from the list & then click on Save.

Fix Outlook Not Receiving Emails from Other Domains

It mainly happens when you configure the account with the wrong Mail Server settings. Below are the steps to fix it:

  1. Go to the File menu of your Outlook program.
  2. From the Info option, choose the Account Settings drop-down menu.
  3. Again, choose Account Settings to update existing connection settings.
  4. Reverify & set up all the options including Server type & email address.
  5. Double-click on the email address provided that will pop up a new window.
  6. Select More Settings & choose Advanced Outlook not receiving emails from a specific sender
  7. Check & verify the Incoming Server as IMAP & Port Number as 993.
  8. The Outgoing Server must be SMTP & port number 465 or 587.
  9. For the encryption, choose SSL or TLS. Finally, click on the OK button to save settings.

Check Whether Offline Mode is Enabled or Not

MS Outlook provides users with an advanced feature called Offline Mode. This option disconnects users from the server. That means you will not receive any emails. It’s developed to get some space and peace of mind.

So, if it’s enabled, then please disable it so that you can receive new emails on your Outlook to fix the “Outlook not getting emails but can send” error.

Check Your Outlook Storage Space

Full storage space is a common error or problem in your Outlook email client. Some users think archiving or deleting emails is enough. But sometimes they notice that the Outlook mailbox is full after archiving. Because archiving or deleting is not enough.

So first, check your storage space in Outlook, and remove some unwanted or old emails from your data. And if you don’t want to delete any data, you can use one of the best automotive RecoveryTools Outlook Migrators. This tool can save your complete Outlook profile into 30+ saving formats with advanced features.

Please Read Me: Also, Outlook data file corruption is one of the main reasons, why your Outlook not receiving emails but can send them. So, if you find your file is corrupted, then you should use RecoveryTools PST Splitter Tool. This tool will repair your file with all advanced filters and features.


In the above article, I have discussed the solution of how can a user fix Outlook not Receiving emails but can Send related errors. I provided a step-by-step procedure for each of the issues that may cause the problem. I hope it will help you in finding the solution to your problem. Stay tuned with us to get more solutions.