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How Can I Fix “Microsoft Outlook is Not Responding” Error?

Published By Karen Chard 
Rollins Duke
Approved By Rollins Duke
Published On July 3rd, 2024
Reading Time 6 Min Read

Summary:  Microsoft Outlook is not responding error message shows that your MS Outlook email client is not working and functioning as expected. And most of the users don’t know about this error, why it happens, and how they can solve it.

So, don’t worry, here we are to solve this error. We have researched the best ways from the internet and complied for you in this write-up.

Before knowing the process, we should discuss the reasons and some user queries to better understand why Microsoft Outlook has stopped working error message.

“I completed my project and opened Outlook to send the report to the client, but Outlook showed the error “Microsoft Outlook is not responding.” To find the solution, I tried to open my profile from another device, but still it showed the same error. What should I do to resolve the problem? Why is Outlook showing this error?”

In today’s digital world, Outlook is one of the email clients used by small and large organizations to manage regular tasks, send and receive emails, manage calendars, and store contacts.

It provides multiple advanced features as well as some errors like:

Reasons for Showing MS Outlook Has Stopped Working Error Message

It is required to know the actual reasons behind why your Microsoft Outlook is not responding and why this error appears again and again in your account. some of the causes are given below, check them out.

  • Damage Outlook profile
  • Corrupted or damaged files
  • System cash
  • Faulty add-ins
  • Outlook installation
  • Outdated windows

How to Fix the “Microsoft Outlook is Not Responding” Error?

Here we have pinned some manual methods to resolve this query. Check out the complete information first and then choose the best trick for you.

#1: Try to Open Outlook in Safe Mode 

  1. Hit the Win+R search Outlook /safe and click on Enter
  2. If your Outlook works normally in safe mode, then probably there are add-in-related issues.

#2: Closed Other Applications

If your multiple other applications are running in the background, then close them. Outlook requires more memory for running, and if it isn’t enough, then you will get the “Microsoft Outlook is not responding” error.

#3: Turning Off the Antivirus 

Antivirus software protects our system, but sometimes outdated software can cause issues. We are not able to support Outlook to avoid these errors.

  1. Select the control panel and turn off the antivirus.
  2. Restart Outlook and check whether it is working properly or not.

#4: Disable the Hanging Process

If your Outlook is not working and responding properly, then don’t panic. Because it happens when your client is running in the background, but shows hanged.

So, take some time and go to Task Manager and find running “Outlook.exe”, right-click on it, and end the process.

Now again restart your Outlook email client.

#5: Create a New Profile to Fix Microsoft Outlook is Not Responding

To replace the corrupt files with new profiles to resolve the not-responding issue

  1. Click on the control panel and click on the Mail
  2. A dialog box appears; select the show profile option, then click on add and type the file name.
  3. Click on OK.
  4. Enter the email account and select the Next option.
  5. After creating the new email account, restart Outlook.

#6: Update your Windows

If you are using an outdated Windows version, then update it with the latest Windows 11 edition. Because sometimes outdated versions affect sending and receiving emails.

  1. Type Update in the search bar of your computer.
  2. Click on the Check for Update and again hit on the Check for Updates.
  3. Lastly, hit on the Install Updates option.

#7: Fix Microsoft Outlook is Not Responding by Upgrading Outlook

After updating your Windows OS, if still not resolved then check the latest version of Outlook and upgrade it, if it’s not.

  1. Open your MS Outlook.
  2. Hit on the File >> Office Accounts option.
  3. Again, hit the Update Now icon.

#8: Check your PST Files 

Corruption is a common error with Outlook data files, so verify your PST file, whether it’s corrupted or not. And if it’s damaged then you can use the built-in SCANPST utility provided by Microsoft.

  1. Click Window + E and open File Explorer.
  2. After opening the search SCANPST in the search box, double-click it.
  3. Click on the browser in the Microsoft Outlook Inbox Repair Tool Window and choose the.pst file to repair.
  4. Select the Repair option to resolve error and restart Outlook.

Drawbacks of Manual Methods

Here we have explained the manual ways to fix Microsoft Outlook has stopped working error message. But there is no 100% guarantee that these tricks will work.

Also, if you find your Outlook data file is corrupted, then you can use the SCANPST tool, which is developed by Microsoft. But you can repair one file at a time.

To overcome such drawbacks, users can download the RecoveryTools PST Repair Tool, which provides all solutions in one tool, such as 30+ saving formats, restoring files without any limitations, batch mode to process PST files, recovering inbox, drafts, compressed and embedded files, and many other features. These features save the user time and resolve the user’s queries.

How to Fix the “Microsoft Outlook is Not Responding” Error?

  1. Download and install the software on your system.
  2. Upload your single and multiple data files using the Select Files and Select Folders options.
  3. You will find your all folders and subfolders on the panel and check the needed folders and subfolders.
  4. Click on the Select Saving Option and choose the needed saving type from the list.
  5. Enable the needed Separate PST per User and Split PST options as needed.
  6. Check the location to save the resultant data file using the Browse button.
  7. Click on the Repair button to solve Microsoft Outlook is not responding error.


  • Q1. How do you reset your Outlook? 


    1. Open Outlook on your PC.
    2. Click on the View tab at the top, click on the Current View, and then reset the view.
    3. Confirm yes to resetting the Outlook
  • Q2. How do I make Outlook respond quickly? 

    Answers: To make Outlook respond fast

    1. Clean up the deleted folders.
    2. Update Outlook regularly.
    3. disable unnecessary add-ins
    4. Delete Outlook cache
  • Q3. How do I clear the Outlook cache?

    Answers: Click on any folder and then press CTRL+A. Select the files and press delete.


In this article, users learn about the queries faced by Microsoft Outlook that are not responding because multiple users are facing the issue and are not able to get the solution for these errors. Through this article, users learn how to resolve the “Microsoft Outlook is not responding” error by using the manual method and the tool that is made for them to solve the problems they face.