6 Ways to Fix Unable to Sign into Office 365 Admin Portal

You try to log in to your Microsoft 365 account, but you are unable to access Office 365 admin portal. Then, this article for you. Here, we will provide you with all the troubleshooting ways to resolve the problem and also tips to maintain your operations during the issue.

Office 365 admin center is a central hub of your tenant where many administrative tasks are done. Here, you can manage your users, licensing, billing, monitor service health, and many more. Only administrators can access the Office 365 admin portal.

If for some issue, you can’t access Microsoft 365 admin center. Then, it will disturb your daily operations and create many issues such as workflow interruptions, delayed responses, and potential risks. But, why this problem arises and how can I solve it. We will all explain it to you in detail.

Common Causes of Office 365 Admin Portal Not Working

There are many reasons behind the cause of this problem. So, we explain them below to understand the issue.

• When you log in to your admin center, you use the wrong username or password. Users cannot access the admin portal only global administrators.
• Your admin role is changed or revoked without your knowledge. Now, you can’t access the organization Microsoft 365 admin portal anymore.
• Expiration of your Office 365 license or holding it due to billing issues leads to restriction of admin access.
• Your web browser is also a culprit for the admin portal issue. Because of the cached data or outdated cookies interfering in the portal loading.
• Microsoft service outages can also be the cause of the problem. Check the Microsoft 365 Service health to confirm it.
• Failure in configuring your domain or directory can cause you to be unable to access Office 365 admin portal issues.

If any of these errors arise then it will be difficult to access your admin center. But, we are going to help you by providing troubleshooting methods.

Simple Troubleshoot Solutions

Sometimes a quick troubleshoot can fix your problem. So, try these options to easily resolve being unable to sign into Office 365 admin portal.

1. Clear Browser Cache & Cookies: In your web browser which you use to log in your Office 365 account.
   • • Click on the three dots situated beside your account icon.
     • Select Delete Browsing Data.
     • Choose Cookies and other site data and Cached images and files option.

   After that, hit the Delete data button.

2. Disable Browser Extensions: In the same web browser.
   • Click on the three dots button and select the More Tools option.
   • Choose Extensions from the drop down list.
   • Select the extensions you want to remove, then hit the Remove button.
   • To temporarily disable the extensions, turn off the extensions.
3. Update Web Browser: Outdated browsers can also cause you this problem. So make sure that the browser is updated regularly to prevent any issues.
   • In the Chrome browser, click on the three dots button.
   • Select the Help option and then About Google Chrome.
   • Click on Relaunch option. If you don’t find relaunch option, then this means you are using the latest version.
   • If you are using the Edge browser, then Go to the … option.
   • Click on Help and feedback and select About Microsoft Edge.
   • From this page, you will see whether your browser is up to date or not.
   • Update your browser if you click on the Download button.
4. Network Connectivity Diagnostics: In some cases, the problem can also be because of your internet connectivity. To resolve this problem follow the below steps to diagnose your Office 365 connectivity.
   • Go to the Microsoft 365 network connectivity test page.
   • Scroll down and click on the Run Tests button.
   • Give the permissions to access your location.
   • Wait for the test to complete and review the summary.
   • Now, follow the recommendations to resolve the detected issues.

These are the quick ways to resolve the problem of being unable to access the Office 365 admin portal. If by using them, the problem still occurs, then use the advanced solutions.

Use Mobile Office 365 App to Access Admin Center

Your credentials are correct and you have the roles and permissions of admin. But, you cannot log in to your Microsoft 365 admin portal in the browser. Then try to access it on mobile. Office 365 has a mobile application which you can access from anywhere. Below are steps to sign in to your admin account on the phone.

1. First, install Microsoft 365 Admin on your IOS or Android.
2. Run the application and sign in with the global administrator.
3. After that, click on the Health option from the Service Health Notifications.
4. Find any ongoing outages or maintenance events.
5. Click on the Users and select Active users. Go to your account.
6. Check that your account has Global Admin rights.
7. In the mobile app, you can reset your password if you need to.
8. Also, go to the Help & support option from the three dots button.
9. There, run the diagnostic tool to resolve the issue.

This way you can find the problem of your admin portal and solve them. If you also cannot access it through the mobile app. Then, use the PowerShell method.

Resolve Can’t Access Microsoft 365 Admin Center by PowerShell

1. On your Windows computer, search Windows PowerShell.
2. Click on the Run as administrator option.
3. If the Microsoft Online Module is not installed, run this command it to install it: Install-Module -Name MSOnline.
4. Now, we connect our Office 365 account by typing this command: Connect-MsolService
Provide the admin credentials.
5. Now, we are going to verify admin roles in your account. Type this command: Get-MsolRole | foreach {
Get-MsolRoleMember -RoleObjectId $_.ObjectId | where {$_.EmailAddress -eq "[email protected]"}
} (Use your actual admin email in place of “[email protected]”)
6. To check the service status, install and connect the Exchange Online by this command: Install-Module ExchangeOnlineManagement
Connect-ExchangeOnline.
7. For check service health, use this code: Get-ServiceHealth
8. If you are accessing through different account and want to reassign admin roles using this command: Add-MsolRoleMember -RoleName "Company Administrator" -RoleMemberEmailAddress "[email protected]"

After using all these methods, the problem still persists. Then contact Microsoft support team for your issue, they will help you.

Preventive Measures by Experts

After resolving the problem and gaining access to your Office 365 admin portal. Now, you should take crucial steps. To make sure this issue will not happen again. We discussed this with the experts and they recommended these tips.

• Check Audit Logs: check the Audit Log from your Microsoft 365 Compliance Center to find out any unusual sign-in attempts, changes in permissions, modifications of user roles. Save the logs for record-keeping and analysis.
• Confirm Admin Roles and Permissions: Make sure that all the necessary accounts have assigned correct admin roles. To limit your unnecessary administrative access, use least privilege principles.
• Strengthen Authentication Options: Rest your MFA settings, encourage admins to set up authentication methods and enable the conditional access policies to control the sign in process better.
• Document and Share the Incident: Keep a log of the incident and share it with other IT members to inform them about the issue.
• Keep a track of Alerts and Health: Set the admin alerts and enable service health notifications. To keep an eye on any admin center related issue.

These tips help you to prevent any future issue of Office 365 admin center not working. Along with this, you should also backup your data. So, that if the issue arises again. And if your data is missing, you can easily recover them. For this, we have a perfect solution for you.

Summary

Users who face the problem of being unable to access Office 365 admin portal. Try the solutions mentioned in this article. Here we provide you basic and advanced methods to resolve the admin access problem. Moreover, we also provide you with expert tips to prevent this issue from happening in future.