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Fix “Outlook Not Connecting to Server, But Internet is Working” Error

Published By Karen Chard 
Rollins Duke
Approved By Rollins Duke
Published On June 6th, 2024
Reading Time 8 Min Read
Summary: Users often face troubling issues related to Outlook not connecting to server, but the internet is working. This usually causes havoc to them as they attract a lot of issues. Therefore, we have addressed this article to find the best solutions for solving this problem. So, read this article to go through the information.

Microsoft Outlook is one of the most renowned personal information managers. It is an integral part of Microsoft 365 Software Suites. It is one of the most popular email clients for businesses, and it performs several other functions, such as calendaring, task management, contact managing, note taking, etc. However, just like other email clients, Outlook has some issues.

For example, Outlook users often need help with issues like Outlook not connecting to server.

If you also encounter such issues when using the prestigious email client Outlook, don’t worry—we have covered them in this post. Stick to this informative post until the end of the blog to get more informative insights about it.

Causes of Outlook Cannot Connect to Server But Internet is Working

Your Outlook data file cannot be configured to the server; this error occurs for several reasons. Before proceeding, we should analyze these reasons.

  • Network Issues: The errors related to Outlook servers occur because of network issues. Sometimes, disrupted or poor internet connectivity can lead to disturbance in network issues.
  • Faulty Server Settings: MS Outlook cannot connect to server; sometimes, this issue happens because of faulty server settings. Sometimes, there are inaccurate server settings related to addresses, ports, or security settings. Therefore, we should first correct the faulty settings to address this issue.
  • Obsolete Software: Sometimes, users work on Outdated or obsolete versions of Windows. Therefore, lack of synchronization issues caused by working on outdated Outlook or the Windows operating system cause this error.
  • Unstable Internet Connection: If you most often confront the issue of Outlook not connecting to server, your unstable internet connection is another cause of this error. Because of an unstable internet connection, you will encounter this troubling issue repeatedly.
  • Firewall Interference: Outlook is not connecting to server. Multiple causes can cause this error, including firewall interference, which can adversely impact the. Anti-virus software, Firewalls, or even other security programs may block MS Outlook’s access to server.

How Do I Fix Outlook Not Connecting to Server?

If you face continuous hassles with Outlook not connecting to server, don’t worry; you can solve this issue using manual methods. You can proceed to the professional solution if these manual solutions don’t work as expected. So, let’s check out some manual ways first.

#1: Restart Your System

As you know, Microsoft Outlook is not connecting to server. This issue can occur because of disturbances in internet connectivity. Therefore, the experts advise restarting your system in such a situation.

#2: Update Your MS Outlook Account

If you continuously encounter problems, such as Outlook being unable to connect to server, you should follow some smart tricks. For example, you should update your MS Outlook account.

You should update your Outlook account to remove any bugs or incompatibility issues in your MS Outlook account.

#3: Check Account Status to Fix Outlook Not Connecting to Server

Another thing that can help you rectify Outlook server issues is whether your MS Outlook account is online. If your Microsoft account is not online, it won’t connect to servers. Users can quickly check their MS Outlook account status by following the steps below.

  1. Enter MS Outlook account credentials and open Outlook on your screen.
  2. Go to the Top Section and find the send and receive option.
  3. Click on this Option, then check if you have selected work offline or not.
  4. Even if it is connected, click on it again. It will help you to communicate with the server.
  5. Perform these steps, and check if your problem is solved or not.

#4: Go for SSL Encrypted Connection

If you often face the issue of Outlook not connecting to server but the internet working, you can choose an SSL-Encrypted connection. An encrypted connection will help you connect to the Microsoft Exchange Server. The steps related to the connection are mentioned below.

  1. Open the Outlook account’s application on your computer.
  2. Click on the File at the top-left corner.
  3. Go to “Account Settings.” then click on Server Settings.
  4. Now, change the encryption method to SSL/TLS.
  5. Click on the following button, and you will be done with the complete steps.

#5: Reboot Your Computer

If you often encounter issues related to Outlook Not Connecting to Server, don’t worry; there are several other solutions to this problem as well. Rebooting your computer and the internet will help you rectify this troubling issue. We have mentioned the following steps to help you reboot your computer quickly.

  1. First of all, turn off your computer.
  2. Turn off your router.
  3. Look at the router’s instructions if you need help performing the step.
  4. Turn the Router again after a minute.
  5. Now, open your Outlook account and see if it is working correctly.

#6: Repair Outlook to Fix Outlook Not Connecting to Server

Users often encounter an error regarding their Microsoft Office account because it becomes corrupted. Therefore, it is essential to rectify this issue. A tool within Microsoft can fix this issue for you. This tool will help you solve your problems regarding Microsoft Outlook not connecting to server. Follow these steps to solve the troubling concerns.

  1. Launch your MS Outlook application.
  2. Click on the Info.
  3. Go to Account Settings after that.
  4. Now, choose the particular account that creates problems.
  5. Click Repair.
  6. After that, once again, click on Repair.
  7. Now, you will get a message that your account has been repaired.

#7: Recreate an OST file

If you still have issues with Outlook not connecting to server, but internet is working you can consider several other solutions. For example, recreating an OST file will work. To recreate the file, locate a particular Outlook data file, move it to another location, and then rename it with the .bak extension.

Now, go ahead and open your Outlook account. If your Outlook profile and mailbox on the server are still active, you can create a new file successfully. Your mailbox items will also be synchronized to server in such a scenario.

So, we have seen what happens when Outlook cannot connect to server and its probable manual solutions. The following section will have some smart tips to help you fix Outlook Data File that cannot be accessed error.

Smart Tips to Prevent this Error

Many users want to connect to Exchange servers, but they cannot. To rectify these errors, it is essential to have some smart tips that will ensure the Outlook account’s connectivity with servers.

  • Keep your Outlook account application and Windows updated constantly.
  • Every time you sign in to your user account, it is essential to verify your Login credentials.
  • If your internet service keeps staggering, connect with the faster internet service.
  • Uninstall your Microsoft Office program and reinstall it. This will help you eliminate the Office 365 connectivity issue.
  • Be sure to back up your mailboxes. It is necessary because whenever we fix the error, it can result in a lot of data loss.

All these preventive actions will help you solve the troubling issue of Outlook not connecting to server.

Professional Software to Fix Outlook Not Connecting to Server?

If your Outlook account won’t connect to server due to corrupted file issues, it is best to use professional software to rectify your Outlook’s corrupted file issue. In this case, you can use RecoveryTools PST Repair Tool. This specialized tool will help you repair PST files with all Outlook items, such as Emails, Contacts, and Calendars. It restores Outlook PST files without imposing any size restrictions.

Fix Outlook Unable to Connect to Server Error

  • Step 1: Download and run the tool.
  • Step 2: Add your Outlook profile data.
  • Step 3: Enable the needed folders.
  • Step 4: Choose PST as your saving type.
  • Step 5: Select the path and filters/features.
  • Step 6: Repair button to fix this error.

Move Complete Outlook Profile

Sometimes, users want to rectify their Outlook exchange server connection issues, and in such a case, they require us to convert PST files into other formats. In this case, you can use RecoverTools PST Migrator as it will help you to convert your Outlook data into different export options, which is almost 30 plus. During migration, the professional software allows us to restore all the properties of these Outlook PST files.

It’s Time to Bid Adieu

So, in this extensive write-up, we have summarised how you can solve Outlook not connecting to server error if the internet is not working. We have mentioned all the probable manual solutions to the issue. We have also mentioned some professional software solutions that can help us solve the problems related to your MS Outlook account not being connected to server.