Why Office 3655 Apps Stopped Working?

If your Outlook is not loading, MS Word is crashing mid-way or your Team does not work. There can be problems within your Office 365 applications. But, don’t worry, we are here to help you by providing solutions for Office 365 apps not working. But, first let’s understand the reasons for this issue.

First let us know about Office 365 applications. Microsoft 365 is a cloud suite where you will get productive tools, to help you in your businesses. It provides various Microsoft applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Users not only use these applications in their desktop, but they also are cloud-connected, real-time collaboration, and cross device accessibility.

They also offer advanced features and robust security measures. But, they are also prone to issues such as Microsoft 365 apps not working. To fix this issue you need to understand the cause of the problem. Below we have mentioned the root causes of the problem.

Reasons Why Office 365 Desktop Apps Not Working

Whenever a problem arises, the first step is to identify the cause of the program. So, below are all the reasons why this problem occurs.

• You are using an outdated Microsoft Office application which makes it difficult to use.
• Your Office is not properly installed or your application is damaged during the cases. Both the cases can cause your app failures.
• Using faulty add-ins or extensions mainly in Outlook or Word make it difficult for you to work.
• Office 365 license is inactive, expired or not properly activated is also the cause of your app failure.
• In Outlook, if your profile is corrupted then it leads to issues in your Office 365 apps.
• Third-party antivirus or firewall may blog your Office 365 apps mistakenly and it will do a limited functionality.
• During the process of integrating your Office apps in cloud services. You need a proper internet connection. So, make sure that you have a stable internet.
• You have low RAM, disk space or CPU issues could also interfere with Office app performance. Especially when you are multitasking.
• If the Windows registry settings are corrupted or incorrect then you may encounter this problem.

So, there are several reasons why Office 365 apps are not working. But, don’t worry, you are in the right place, here we will provide you solutions to resolve the problem.

Troubleshooting Steps in Detail

The steps that we have mentioned above will now be discussed in this section. So, carefully follow them.

1. Restart Office 365 Application: Sometimes, a quick restart of your app or computer can solve the problem. So, if your program freezes or stops working then, close the apps and restart it again.
2. Update Office Apps: Outdated versions of the applications can be incompatible with your latest system and causes you many issues. Hence, it is important to update your application. To do this, follow the steps below.
   • Open any Office application like Word, Excel, etc.
   • Click on the File menu, then select the Accounts option.
   • Choose Update Options and press the Update Now button.
3. Use Office 365 Repair Tool: Corrupted Office installation can prevent you from working with your apps and also causes you so many issues. So, Microsoft provides you an in-built repair tool that can help you fix the error.
   • First open the Control Panel, then click on the Programs and Features button.
   • Select Microsoft 365 or Office 365. Hit the Change button.
   • Click on the Quick Repair option. For a more in-depth fix, click on the Online Repair button.
4. Disable Add-ins: Unnecessary and faulty add-ins or extensions block your application from working. So, disable them.
   • Open the Office 365 apps, click on the File option.
   • Select the Options button, then Add-ins option.
   • Disable the add-ons and restart them.
5. Check Internet Connection: Disturbance in the internet connection can make a hindrance in your work. So, check your stable internet connection and connect it to a strong channel.

These are the common fixes to solve the problem. If by using them the problem is still there then use the advanced methods.

Create New Windows User Profile

Corruption in your Windows user profile may lead to Office 365 apps not working. Problems like damaged configuration files, broken registry settings, etc. is the cause of the problem. Therefore creating a new profile allows them a clean environment with no inherited errors. Below are the steps to do this.

1. Go to your device settings. Then, select the Accounts option.
2. Click on the Other Users or Family & other users option.
3. Press the Add account button and choose I don’t have this person’s sign-in information.
4. Click on the Add a user without a Microsoft account option. Provide your username and password. Use the Microsoft account to sync your settings.
5. You can set your account Administrator, by clicking on the user name and then change the account type.
6. Now, your new user profile is created, login to the app and you can start working on it.

Using Registry Editor to Set Office App Settings

Windows registry store Microsoft Office apps configuration settings. If the settings become corrupted. Then, you can face many issues. So, renaming or deleting your specific registry can help you to resolve Office 365 apps not working. But, be careful, before changing your settings using the registry. First take the backup of your registry or create a system restore point.

1. Press Win+R keys, type regedit and search for it.
2. Click on the Yes button for User Account Control.
3. In the left hand side, browse this location: HKEY_CURRENT_USER\Software\Microsoft\Office\ (if you see number 16.0, 15.0, etc. These are the versions of Office apps. Use 16.0 for Microsoft 365).
4. Under the version folder you will see subfolders of each office app.
5. Select any folder and right-click it. Click on Rename option and rename your folder.
6. After that, open the app that you have just reset the name.

This way, a new default registry key will be set which also reset your user customizations, toolbar settings, and windows size preferences, etc.

These are all the solutions for the issue of Office 365 apps not working. With these you can easily resolve them but, what about your data?

Final Words

There are many reasons why Office 365 apps are not working. So, to solve the problem we have provided quick troubleshooting steps and advanced solutions. They can easily help you to resolve the problem. However, make sure that you first take the backup of your Office 365 data using the software that many experts recommended.